The information regarding to a tentative booking, inquiry, request, which is not officially confirmed by a formal reservation and/or payment for such booking by clients, within the deadline expressly communicated to customers by the Solaria’s representative , the Solaria group may dispose of the provisionally booked rooms, restaurant bookings, spa appointment, transfer services… or any related services to the booking
Reservation conditions
Individual booking
Once a booking has been made by a client and confirmed in writing, sending by the Solaria hotels, it is regarded as a final confirmation, unless otherwise expressly provided for or agreed upon in written form by the Solaria group.
Reservations (for either accommodation, food & beverage services, spa services or any other booking) must be guaranteed using a credit card number or a bank transfer and become legally binding on the Solaria only upon receipt of cleared funds. Direct booking will only be accepted by official channels of Solaria hotels, published on Solaria’s website.
If the customers would like to make any changes after confirmation, such changes must be agreed in writing by the both customers and Solaria hotels.
Groups booking
Groups, which are defined as bookings of a minimum of 5 rooms, or group of 10 customers, using any type of services provided by Solaria hotels.
The client, in the case of the agency or company handling the booking (“Agent”), is responsible for informing the Solaria of the firm and the final number of travellers in the group as early as possible, but no later than 10 days before the group’s arrival. Unless otherwise expressly accepted in written form by the Solaria hotels, the Solaria will not be responsible for any delays in providing related services, rejecting unconfirmed bookings or any other services.
Stay
Times of arrival and departure
Check in time is 14:00 (Time on Property) and check out time is 12:00 (Time on Property). The rooms confirmed as reserved will be available for occupation by the guest at the check in time on the date of arrival until check out time on the date of departure.
Early check-in might be available, subject to room availability. The Solaria hotels may allow an extended checkout subject to room availability and the applied surcharges at the time of confirming the late checkout.
In the event that the late checkout cannot be extended in the room/suites that the guests are staying in, the Solaria hotels shall reserve the right to make any alternative arrangements subject to room availability. That is, the benefit may still be extended at the prevailing rates of the applicable accommodation type. Notwithstanding the foregoing, the Solaria hotels reserves the sole right and discretion to grant any guest a late check out at no charge.
Family & Child policy
Definitions: An Infant is considered as below 3 years of age. A child is defined as below 11 years of age (from age 4 to 10 years 12 months). We consider an Adult from 11 years of age onwards.
Accommodation and breakfast(s) are complimentary for a maximum of 1 child under 3 years old, sharing parents’ rooms and for all rooms and suites. Children from 04 years to under 11 years sharing bed with parents will have to pay the extra breakfast cost, which is VND480,000 per child per day.
Inter-connecting rooms in the Solaria hotels are subject to availability. The confirmation is prioritized for families with young children. Babies and infants up to 3 years of age dine free of charge. Children from 05 years to under 11 years get a 50% discount on lunch & dinner contract rates (except for black-out dates and hotel special events).
Honeymoon/Anniversary contract (for first stay only): Flower decoration, a celebration cake and a complimentary upgrade to the immediate next room category will be offered at the time of arrival, subject to availability.
Extrabed & Babycot
Extra beds are subject to availability at the time of confirmation by or upon request at the Property. Extra bed will be charged VND1,050,000/bed/room/night, including taxes, service charges and breakfast for extra 01 person. Maximum 1 extra bed per room.
Baby cots are free on request and subject to availability.
Parking
Outdoor and/or valet parking is available, subject to availability and with an extra charges to our clients. As located at the old town, where the public parking areas might be limited, the allowed parking time and slot is restricted as per as local authorities’ requirements. Please note that the Solaria cannot be held responsible for any damage caused to vehicles in the parking area.
Pets
Though Solaria are all pets lovers, however due to limited spaces and facilities, our little buddies are not allowed in the entire areas of Solaria hotels. The Solaria reserves the right to invoice the client for any damage the pet may cause. Solaria hotels also reserve the right to refuse providing services related pet’s owner if the hotels/restaurants/spas.. are not accepted.
Dress code
Solaria kindly ask you to dress appropriately in the common areas of our hotels. and restaurants. The Solaria reserves the right to deny access to guests not following our dress code.
Luggage storate
Luggage storage is available for sleep-out nights with maximum of 15 pieces per group.
Though Solaria yearly welcomes many elderly clienteles, some with minor disabilities, we do not have fully equipped special needs rooms. Although certain room types can be accessed by wheelchair, the bathrooms are not fully wheelchair accessible, and it is necessary to be able to walk or stand in the shower.
Room View:
Solaria Hotelslocated right at the heart of Hanoi Old Quarter, which is famous for its crowded population density, however our unique property offers all window to all room types. Based on the properties’ layout, most of rooms offering clear view over the landmark/city. Some, at lower floor might have window/balcony to corridor/well-hole only; though fresh air and light could spread the room, we prefer not to contract/confirm room allocation or preferences based on requests for specific views.
Smoking limitation
The smoking limitations are described for each hotels and restaurants and the Solaria hotels reserves the right to charge a cleaning fee should our policies be breached.
Please note that the whole Solaria layouts is entirely a “non-smoking” building for safety reasons and in order to keep the hotel is as comfort as possible for all travellers/guests. Additionally, ashtrays have been removed from all guest floors. A fine, up to VND2,000,000 might be applied if breaking the hotel’s rule.
Rates and methods of payment
The contract price is the price established at the time of booking. Our prices are in Vietnam Dong (VND) or in American Dollars (USD).
